Welcome to Luvieno. These Terms & Conditions govern your use of the Luvieno website and your purchase of products from us. By accessing our website or placing an order, you agree to these Terms & Conditions.

 

1. About Luvieno

Luvieno™ is a premium girls' fashion brand offering thoughtfully selected clothing and accessories for little girls from newborn to 5 years.

Throughout these Terms & Conditions, “Luvieno”, “we”, “us” and “our” refer to Luvieno, while “you” and “customer” refer to the person accessing our website or purchasing our products.

 

2. Products

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes and other information displayed on our website are accurate.

Actual colours may vary slightly depending on your device, display settings and lighting conditions.

Product availability, sizes, colours, designs and other product details may change from time to time.

 

3. Pricing

All prices displayed on the website are in Indian Rupees (INR), unless otherwise stated.

Applicable taxes and shipping charges, where applicable, will be displayed during checkout.

Luvieno reserves the right to correct pricing, product information or promotional errors.

 

4. Orders

When you place an order, you agree to provide accurate and complete information, including your name, phone number, email address and delivery address.

After placing an order, you will receive an order confirmation.

All orders are subject to product availability and successful payment verification.

Luvieno reserves the right to cancel an order in exceptional circumstances, including inventory errors, pricing errors, suspected fraudulent activity or circumstances beyond our reasonable control.

If a paid order is cancelled by Luvieno, the applicable amount will be refunded.

 

5. Payment

Payments are processed through the payment methods available at checkout.

You agree that the payment and billing information provided by you is accurate and belongs to you or that you are authorised to use the payment method.

 

6. Shipping and Delivery

Orders are shipped to the address provided at checkout.

Delivery timelines shown on the website are estimates and may vary depending on the destination, courier service, weather, holidays and circumstances beyond our control.

Please refer to our Shipping Policy for further information.

 

7. Cancellation, Returns and Refunds

Luvieno does not generally accept returns or exchanges for change of mind, incorrect size selection, colour preference or other personal preferences, except where required under applicable law.

If you receive a product that is damaged, defective, incorrect or materially different from what you ordered, please contact us promptly.

Please refer to our Refund & Cancellation Policy for complete details.

 

8. Unboxing

We strongly recommend recording a continuous, unedited video while opening your parcel.

The video should clearly show the package, shipping label, outer packaging and the product inside.

This helps us investigate claims relating to transit damage and resolve issues efficiently.

 

9. Intellectual Property

All content available on the Luvieno website, including logos, photographs, product images, text, graphics, designs, trademarks and other materials, is owned by or licensed to Luvieno unless otherwise stated.

No content may be reproduced, copied, modified, distributed or commercially used without prior written permission.

 

10. Website Use

You agree not to misuse the website, attempt unauthorised access, interfere with its operation, introduce malicious software or use the website for unlawful purposes.

 

11. Third-Party Services

Our website may use third-party services including payment gateways, courier companies, analytics providers and technology providers.

Such services may have their own terms and privacy policies.

 

12. Changes to These Terms

Luvieno may update these Terms & Conditions from time to time. The latest version will be published on this page.

 

13. Contact Us

For questions regarding these Terms & Conditions, please contact us:

Luvieno™
Email: info@luvieno.com
Phone: +91 9599563541