At Luvieno, we respect your privacy and are committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use and protect your information when you visit our website, place an order or communicate with us.

 

1. Information We Collect

We may collect information that you provide when you:

• Place an order
• Create an account
• Contact us
• Subscribe to our communications
• Submit information through forms on our website

This may include your name, email address, phone number, billing address, shipping address, order information and other information you voluntarily provide.

We may also automatically collect certain technical information when you visit our website, such as your IP address, browser type, device information and website usage information.

 

2. How We Use Your Information

We may use your information to:

• Process and fulfil your orders
• Arrange delivery
• Process payments
• Provide customer support
• Communicate with you about your orders
• Handle returns, refunds and complaints
• Improve our website and services
• Prevent fraud and protect our website
• Send promotional communications where you have opted in
• Comply with applicable legal and regulatory requirements

3. Payment Information

Payments may be processed through third-party payment gateways.

Luvieno does not generally store your complete credit or debit card information. Payment details are processed by the relevant payment service provider according to its security and privacy practices.

 

4. Cookies

Our website may use cookies and similar technologies to provide essential website functionality, remember preferences, understand website usage and improve your shopping experience.

Third-party services integrated with our website may also use cookies according to their own policies.

 

5. Sharing Information

We may share relevant information with trusted service providers when necessary to operate our business, including payment processors, courier partners, technology providers, analytics services and customer-support providers.

We may also disclose information where required by applicable law or a lawful government or regulatory request.

We do not sell your personal information to third parties.

 

6. Marketing Communications

If you subscribe to our newsletter or promotional communications, we may send you information about Luvieno products, collections, offers and updates.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided in the communication.

 

7. Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, alteration, loss or disclosure.

However, no method of electronic storage or internet transmission can be guaranteed to be completely secure.

 

8. Data Retention

We retain personal information for as long as reasonably necessary to fulfil the purposes described in this policy, complete transactions, provide customer service, comply with legal obligations and resolve disputes.

 

9. Your Rights

Subject to applicable law, you may have rights regarding your personal information, including requesting access, correction or other legally available rights.

To make a privacy-related request, please contact us using the details below.

 

10. Children's Privacy

Luvieno offers products intended for children, but our website and purchases are intended to be made by parents, guardians or other adults.

We do not knowingly collect personal information directly from children for the purpose of completing purchases.

 

11. Policy Updates

We may update this Privacy Policy from time to time. Any updated version will be published on this page.

 

12. Contact Us

Luvieno™
Email: info@luvieno.com
Phone: +91 9599563541