At Luvieno, we carefully prepare every order for dispatch. This Shipping Policy explains how your order is processed and delivered.

 

1. Order Processing

Orders are processed after successful payment confirmation.

Please make sure that your name, phone number and delivery address are correct before completing your purchase.

Incorrect or incomplete information may result in delivery delays.

 

2. Delivery Time

Estimated delivery timelines will be displayed during checkout or communicated with your order confirmation.

Delivery times may vary depending on the destination, courier availability, weather conditions, holidays, public events and circumstances beyond our control.

Delivery estimates are not guaranteed delivery dates.

 

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.

Luvieno may offer free shipping during selected promotional periods or on qualifying orders.

 

4. Order Tracking

Where tracking is available, tracking information will be provided after your order has been dispatched.

You can use the tracking information provided to monitor your shipment.

 

5. Delivery Attempts

Please ensure that someone is available to receive the package at the delivery address.

If delivery is unsuccessful because the recipient is unavailable or the address or contact information provided is incorrect, the courier may make additional delivery attempts according to its procedures.

Additional charges may apply where applicable.

 

6. Damaged Packages

Please inspect the package when it is delivered.

We strongly recommend recording a continuous, unedited video while opening your parcel. The video should show the sealed package, shipping label, outer packaging and the product inside.

If the product is damaged or defective, please contact us promptly and provide photographs and other supporting information.

 

7. Delayed Shipments

If your order is significantly delayed, please contact us.

We will assist you and, where appropriate, coordinate with the courier service to investigate the shipment.

 

8. Lost Shipments

If a shipment is reported as lost by the courier, please contact us. We will investigate the matter with the relevant courier and provide an appropriate resolution.

 

9. Incorrect Delivery Address

Luvieno is not responsible for delays or additional costs caused by an incorrect, incomplete or outdated delivery address provided by the customer.

 

10. Contact Us

For shipping-related questions, please contact:

Luvieno™
Email: info@luvieno.com
Phone: +91 9599563541